Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What kinds of materials can this filling machine process?
A: It is suitable for water-based liquids, serums, lotions, creams, ointments, honey, sauces and other medium & high viscosity products.
Q: How to adjust the machine if the material foams and overflows easily during filling?
A: Reduce the filling speed and lower the nozzle close to the bottle bottom to reduce air intake. Segmented filling mode can be activated to effectively control foaming for severe conditions.
Q: Can it fit bottles of different sizes and specifications?
A: Yes, interchangeable filling nozzles and adjustable machine height are available to fit most round containers, including glass bottles, plastic bottles, narrow-mouth bottles and wide-mouth bottles.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: Standard stocked machines can be shipped within 7 working days. For customized equipment, the production lead time generally lasts 4 weeks to 2 months, determined by the design requirements and production complexity.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
