Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What products can this machine produce?
A: This machine is widely applicable for perfume, cologne, floral water, body mist, fragrance toner, scented spray, aftershave lotion and a full range of alcohol-containing fragrance cosmetic products. It delivers stable mixing, chilling and filtration performance to guarantee clear liquid and consistent aroma for finished fragrances.
Q: How do I ensure the quality of the products produced by your machines?
A: Our machines adopts dual-stage precision filtration to ensure transparent liquid and stable fragrance. Every unit passes strict factory inspection. The sanitary stainless steel structure prevents material contamination during production.
Q: What power supply can the machine adapt to?
A: The standard configuration adopts 380V/50Hz three-phase power supply. We support customized electrical specifications including 220V single-phase, 415V three-phase, 60Hz and other local voltage & frequency standards to match the power grid conditions of different countries and regions worldwide.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we provide on-site installation and operational training services. Our professional technicians will complete proper machine commissioning. Meanwhile, they will train your operators on equipment operation, routine maintenance and common fault handling.
Q: What is your warranty policy?
A: Our machine enjoys a 1-year standard warranty. Within the warranty term, we offer free repair or replacement for defective components. This excludes damage resulting from incorrect operation and force majeure. Besides, we provide long-term technical support and spare parts supply.
