Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What kinds of caps and bottles can this machine work with?
A: It is suitable for pressing plastic outer caps of perfume bottles, such as flat caps, dome caps and cosmetic snap-on caps. We supply interchangeable pressing moulds of different sizes, and customized moulds are available for special-shaped caps.
Q: Will the caps get scratched or cracked during pressing?
A: The pressing mould is made of smooth wear-resistant material, which will not scratch the surface of plastic caps. With adjustable air pressure, you can set proper force to effectively prevent cap cracking.
Q: Will the caps become loose after long-term pressing?
A: Pneumatic pressing provides even and stable pressure, so the caps are closely fitted to the bottle mouth. Proper pressing force ensures lasting tightness and effectively prevents loosening.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
