Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company boasts over 26‑year experience in manufacturing machinery for cosmetics, chemical, pharmaceutical and food industries. We have served a large number of clients worldwide, delivering tailored production solutions for diverse output scales, ranging from small‑batch artisanal cosmetic production up to large‑scale industrial manufacturing.
Q: Where are your manufacturing facilities located?
A: Our primary manufacturing bases are located in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What kinds of products and materials can this rotor pump filling machine fill?
A: It supports full-range materials from low-viscosity liquids to high-density pastes. It is widely applicable for cosmetics (scrub, cream, lotion, gel), daily chemicals, food sauces, medicinal ointments and materials with fine solid particles. It features low-shear filling without damaging material texture.
Q: What is the filling accuracy and filling range?
A: The standard filling accuracy reaches ±1%. The adjustable filling range is 10ml to 50000ml, and customized specifications are available to meet different production demands.
Q: Why choose rotor pump filling machine over ordinary filling machines?
A: Different from gravity fillers and peristaltic pumps, this servo rotor pump filler delivers stable flow rate, zero dripping and no wire drawing. It handles high-viscosity and particle-containing materials perfectly, with higher precision and better compatibility for diversified products.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity varies by product. Standard machine models require only 1 unit for order placement, while customized solutions can be negotiated flexibly according to your actual production needs and specifications.
Q: How long does it take to deliver the machines after placing an order?
A: For ready‑to‑ship stock units, shipment can be organized within 7 working days. For custom‑built machines, production lead‑time generally varies from 4 weeks to 2 months, subject to machine complexity and production requirements.For ready‑to‑ship stock units, shipment can be organized within 7 working days.
Q: What are your payment terms?
A: Our standard payment term is T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit shall be paid once the order is confirmed, with the remaining balance settled prior to shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we provide on‑site installation and training services for clients. Our technicians will complete proper machine installation and commissioning to guarantee full equipment functionality. Meanwhile, they will train your personnel on machine operation, routine maintenance and basic fault troubleshooting.
Q: What is your warranty policy?
A: Our products carry a standard 1‑year warranty. Within the warranty period, we will repair or replace defective components free of charge. This excludes damage resulting from improper operation or force majeure. Long‑term technical support and spare‑parts supply are also available after warranty expiry.
