Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What materials and industries is the machine suitable for?
A: It is widely applicable for cosmetics, food, pharmaceutical and fine chemical industries. It can perfectly handle oil-in-water, water-in-oil systems and medium & high-viscosity materials to complete emulsification and homogenization.
Q: How do I ensure the quality of the products produced by your machines?
A: Equipped with premium configurations including 0-5000rpm adjustable high-speed homogenization and a stable vacuum system of -0.095MPa, the machine achieves full and uniform emulsification. It effectively removes air bubbles and prevents material oxidation, maintains stable working conditions, and ensures fine, uniform and consistent product quality for every batch.
Q: What is the material of the machine? Is it easy to clean?
A: All material-contact parts are made of 316L stainless steel with excellent sanitary performance. The smooth inner surface has no sanitary dead corners, supporting quick cleaning and effectively avoiding cross-contamination between batches.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
