Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the perfume machinery manufacturing industry for more than 26 years. We've served worldwide customers, offering tailored solutions ranging from small-batch perfume crafting to large-scale industrial perfume production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What types of perfume can your equipment produce?
A: Our full set of perfume production equipment is universally compatible with various perfume types, including floral perfume, fruity perfume, unisex fragrance, essential oil perfume, cologne, and long-lasting layered fragrance products. By adjusting mixing speed, stirring time and filtration parameters, the machines can stably process different viscosity and formula ratios to meet diversified perfume production demands.
Q: How do I ensure the quality of the products produced by your machines?
A: Our perfume production equipment adopts precise manufacturing design. Equipped with sophisticated mixing structures, it ensures even blending of fragrance raw materials. Premium materials complying with cosmetic safety standards are applied, effectively avoiding contamination during perfume processing.
Q: What is the production capacity of your equipment?
A: It varies depending on the specific model. For example, our small - scale emulsifiers can produce batches of 5 liters, while large - scale industrial models can handle up to 5000 liters per batch. Filling machines also have different output rates, from 10 bottles per minute for small - scale operations to 100 bottles per minute for high - speed production lines.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) varies by product type. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and appropriate quantities according to actual demands.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We mainly adopt T/T (Telegraphic Transfer) as payment term. We can discuss alternative settlement methods for long-term clients. A 40% down payment shall be paid once the order is confirmed, with the rest settled prior to delivery.
After - sales Service
Q: Do you provide installation and training services?
A: Yes,we can provide a video and document forinstallation. If you still have problem, we will send our engineer oversea for installation guide. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
