Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: What types of materials can your inline high shear homogenizer process?
A: Our inline homogenizer has extremely strong versatility. By adjusting parameters such as motor speed and circulation time, it can realize emulsification, dispersion and homogenization for creams, lotions, gels, serums, thickener solutions, sauces, adhesives and other materials, and perfectly handle complex formulations with solid powder additives.
Q: How does the inline homogenizer guarantee the quality of finished products?
A: The inline homogenizer adopts precision multi-stage stator-rotor shear structure, which forces all materials to pass through the high-intensity shear cavity for repeated circulation treatment, ensuring uniform particle size and stable dispersion of raw materials. All wetted parts are made of sanitary SUS304/SUS316L stainless steel with mirror polished seamless inner surface, effectively avoiding material residue, dead corners and secondary contamination during production, fully complying with cosmetic, food and pharmaceutical hygiene requirements.
Q: What is the processing capacity of your inline high shear homogenizer?
A: The flow rate varies according to different power models. Small laboratory type has a throughput of 50–200 liters per hour, while large industrial models can reach 5000–10000 liters per hour. It can be matched with reaction tanks of 5L up to 5000L for external circulating homogenization, and can also be connected to assembly lines for continuous online feeding and processing.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
