Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: Can your CIP system handle different cleaning media, like hot water, acid and alkaline detergent?
A: Yes, our CIP system has strong adaptability. Equipped with independent heating function, centrifugal pump delivery and flexible circulation modes, it supports hot water, acid and alkaline cleaning solutions to fulfill various cleaning procedures for process tanks and pipelines.
Q: How do I ensure stable cleaning performance with your CIP system?
A: Our CIP system adopts reliable centrifugal circulation design and precise temperature control. It supports independent self-circulation of each tank and cross circulation between tanks to form stable cleaning flow. The centralized control panel ensures consistent operation for repeatable cleaning results.
Q: What is the working volume of your CIP equipment?
A: It varies depending on the specific model. Our standard CIP systems are available with different tank capacities for small workshops and large industrial production lines. Customized tank volumes and configuration schemes can be provided according to customers’ on-site cleaning requirements.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
