Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: Can your machines produce different types of cosmetics, like creams, lotions, and gels?
A: Yes, our machinery is highly versatile. With adjustable parameters such as speed, temperature control, and mixing time, our vacuum emulsifiers, homogenizer liquid mixing machine, bottle filling capping labeling machines, tube filling sealing machine, etc., can handle the production of cosmetic, creams, lotions, gels, and even more complex formulations like serums.
Q: How do I ensure the quality of the products produced by your machines?
A: Our machines are designed with precision engineering. They feature advanced mixing mechanisms to guarantee uniform dispersion of ingredients. Additionally, we use high - quality materials that are compliant with food and cosmetic safety standards, preventing any contamination during production.
Q: What is the production capacity of your equipment?
A: It varies depending on the specific model. For example, our small - scale emulsifiers can produce batches of 5 liters, while large - scale industrial models can handle up to 5000 liters per batch. Filling machines also have different output rates, from 10 bottles per minute for small - scale operations to 100 bottles per minute for high - speed production lines.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
