Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: Can your machines produce different types of liquid syrup products?
A: Yes, our machinery is highly versatile. By flexibly adjusting parameters such as rotating speed, temperature control and mixing time, our vacuum mixing and homogenizing tanks, liquid mixing equipment, as well as bottled filling, capping and labeling production lines are suitable for manufacturing various syrup products including glucose syrup, maltose syrup and flavor syrup. The equipment perfectly adapts to complex syrup production processes with high viscosity, high solid content, easy crystallization and coking characteristics.
Q: How do I ensure the quality of the products produced by your machines?
A: Our machines adopt precision industrial design and are equipped with high-efficiency stirring, homogenizing and wall scraping systems, which ensure full fusion and uniform proportioning of syrup raw materials, avoiding material precipitation, stratification and local coking. All equipment is made of food-grade stainless steel, complying with food hygiene and safety standards with no material residue or secondary pollution, effectively ensuring the cleanliness, stability and consistent taste of finished syrup products.
Q: What is the production capacity of your equipment?
A: The production capacity varies according to different models. Our small experimental mixing tanks have a batch capacity of 5 liters, while large industrial-grade syrup mixing tanks can reach up to 5000 liters per batch. The supporting filling equipment covers a full range of capacities: small machines can fill 10 bottles per minute, and high-speed fully automatic production lines can reach 100 bottles per minute, meeting the needs of trial production and mass production.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: Standard in-stock equipment can be delivered within 7 working days. The production and delivery cycle of customized syrup-specific equipment ranges from 4 weeks to 2 months, depending on the equipment configuration, temperature control system, explosion-proof requirements and process complexity.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we provide on-site equipment installation, commissioning and operational training. Our technicians will complete equipment installation and commissioning to ensure the normal operation of the production line, and train your staff on equipment operation procedures, daily maintenance and cleaning, anti-coking maintenance and basic troubleshooting skills for syrup production equipment.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
