Q: What is your company's history and experience in manufacturing cosmetics production machinery?
A: Our company has been in the cosmetics/chemical/pharmaceutical/food machinery manufacturing industry for more than 26 years. We've served numerous clients globally, providing customized solutions for various production scales, from small - batch handmade cosmetics to large - scale industrial production.
Q: Where are your manufacturing facilities located?
A: Our main manufacturing facilities are situated in Guangzhou and Jiangsu Province, China.
Product - Related
Q: Can your glass lab vacuum emulsifier produce different types of cosmetics, like creams, lotions, and gels?
A: Yes, this glass laboratory emulsifier features high flexibility. With adjustable parameters such as homogenizing speed, temperature control and mixing duration, it supports the formulation and trial production of creams, lotions, gels, as well as complex formulas like serums.
Q: How do I ensure the quality of the products made by this glass lab emulsifier?
A: This glass lab emulsifier adopts precision design and advanced high-shear mixing structure to guarantee uniform ingredient dispersion.
Q: What is the batch capacity of your glass lab emulsifier?
A: The working volume varies by model. Our glass laboratory emulsifiers cover small batch sizes for R&D testing, commonly ranging from 1L to 10L per batch, suitable for cosmetic formula development and sample preparation.
Order and Delivery
Q: What is your minimum order quantity?
A: The minimum order quantity (MOQ) depends on the product. For standard models, the MOQ is usually 1 unit(s). However, for customized products, we can discuss and determine a suitable quantity based on your specific requirements.
Q: How long does it take to deliver the machines after placing an order?
A: For in - stock items, delivery can be arranged within 7 working days. For custom - made machinery, the production and delivery time typically range from 4 weeks to 2 months, depending on the complexity of the design and production process.
Q: What are your payment terms?
A: We usually accept payments through T/T (Telegraphic Transfer). For regular customers, we may also consider other payment methods after negotiation. A 40% deposit is required upon order confirmation, and the balance is due before shipment.
After - sales Service
Q: Do you provide installation and training services?
A: Yes, we offer on - site installation and training services for our customers. Our technicians will ensure that the machines are properly installed and operational. They will also train your staff on machine operation, maintenance, and basic troubleshooting.
Q: What is your warranty policy?
A: Our products come with a standard warranty of 1 year. During this period, we will repair or replace any defective parts free of charge, excluding damages caused by improper use or force majeure. We also provide long - term technical support and supply of spare parts.
